Terms of Service

Alauda is a personal AI agent that works for the homeowner. It helps you understand whether and how to borrow against your home, compares the options that fit your goal, including borrowing less, waiting or not borrowing, and, if you choose a home equity line of credit (HELOC), prepares the application and follows up on it, with your approval at each step that shares your information.

• What it compares: HELOCs, home equity loans, home equity investments and reverse mortgages. Bank and credit union products appear as their dated advertised rates.
• What it applies for: only a HELOC, filed with the lender by a licensed mortgage partner. Home equity loans, home equity investments and reverse mortgages are explained, not applied for. Alauda does not offer refinancing.
• What it is not: Alauda is not a lender or mortgage broker. It does not underwrite, approve or fund loans, and it does not set rates or terms. The lender and its licensed partner make every credit decision.
• Estimates, not offers: home values, payments, costs and timing shown by Alauda are estimates based on what you tell us and on public data. An advertised rate is not an offer. Only a lender can make you an offer.
• Samples: examples on this site are sample data. Where a lender response in the Service is simulated, the Service says so.

Alauda is in early access. Homeowners use it through an invitation link. You can join the waitlist on this site; joining does not start a case.

The Service is for individual homeowners in the United States. You must be at least 18 years old and have the legal capacity to enter into a binding agreement, and the information you give must be true and about you and your home.

• Homeowners never pay Alauda. There is no subscription, sign-up fee or other charge for using the Service.
• Alauda is paid by the lenders and licensed mortgage partners it works with, not by you. Each comparison shows who pays us for each option, and who pays us never changes the ranking.
• A loan has its own costs. Interest, lender fees and closing costs are set by the lender, shown in a comparison as estimates, and agreed between you and the lender.

• Nothing is sent to a lender or its partner without your approval. Before you approve, the Service shows who will receive your application and what it contains.
• Approving a HELOC application submits it. Each approval covers one recipient and one version of your application; if you change your details, a new approval is needed.
• You can withdraw an approval before the application is sent. After it is sent, the lender and its partner hold it under their own terms and privacy policies.
• You can stop at any time. Tell Alauda in the chat, or email info@alauda.ai, and we stop working on your case. Stopping does not recall an application that was already sent.

Alauda does not pull your credit report to compare your options, and comparing options with Alauda does not affect your credit score. If you approve sending a HELOC application, the lender's process includes credit checks, described in the lender's disclosures that you see and accept before you approve: a soft credit check first, and a full credit report, a hard inquiry that may affect your credit, if you continue with the application.

Alauda works with you in its web chat and by email. Email carries approval links, replies and requests for missing documents, sent only to the address you give us. Reply STOP or UNSUBSCRIBE to stop those emails. Alauda does not send text messages to homeowners at this time; if that changes, we will ask for your consent first and post the text message terms here.

• Give accurate information about yourself and your home, and share only documents and details you have the right to share.
• Review what an application contains before you approve it.
• Do not use the Service for another person without their permission, try to gain unauthorized access to our systems, reverse engineer the Service, or use it to build a competing product.

Lenders decide whether to approve an application and on what terms. Alauda does not guarantee an approval, a rate, an amount, timing or savings. The Service is provided "as is" and "as available."

We do not guarantee uninterrupted availability. We may modify, suspend or discontinue any part of the Service. To the extent permitted by applicable law, we may do so without notice or liability.

The Service, including its underlying technology, algorithms, software, designs, and documentation, is owned by Alauda AI, Inc. and is protected by intellectual property laws. Nothing in these Terms grants you any right to use the Alauda or product names, logos, or trademarks without our prior written consent.

To the maximum extent permitted by applicable law, Alauda AI, Inc. and its officers, directors, employees and agents are not liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, data or business opportunities. If Alauda is held liable, our total liability arising out of or relating to the Service will not exceed US$100. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

You agree to indemnify, defend, and hold harmless Alauda AI and its officers, directors, employees, and agents from claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) the information and documents you provide.

We may terminate or suspend your access at any time, with or without cause, with or without notice. Upon termination your right to use the Service ceases immediately. Sections that should survive termination include ownership, warranty disclaimers, limitation of liability, and indemnification.

These Terms are governed by Texas law, without regard to conflict of law principles. Any dispute shall be resolved exclusively in Texas state or federal courts, and you consent to personal jurisdiction there.

We may update these Terms from time to time. Material changes will be posted on the website with a new "Last updated" date. Continued use after such changes constitutes acceptance.

• Entire Agreement: these Terms, together with the Privacy Policy, constitute the entire agreement regarding the Service.
• Severability: if any provision is found unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: failure to enforce any right or provision shall not constitute a waiver of that right or provision.
• Assignment: you may not assign these Terms without prior written consent. We may assign or transfer without restriction.

If you have questions about these Terms, contact Alauda AI, Inc. at info@alauda.ai.