Privacy Policy
Alauda AI, Inc. ("Alauda," "we," "us," or "our") operates the AI agent services listed on this site (including Lauda for paid ads and Audrey for front-desk operations). This Privacy Policy explains what we collect, how we use it, and the choices you have.
1. Information We Collect
Information you provide:
- Account Information: name, email address, company name, and business URL.
- Payment Information: processed through third-party vendors; we do not store full credit card numbers.
- Service Data: ad-account data, customer messages, scheduling data, and analytics from tools you connect.
- Communications: content from emails and form inquiries.
- Phone Number: collected for SMS and text communications with consent.
Information collected automatically:
- Usage Data: pages visited, features used, and actions taken.
- Device Information: browser type, operating system, and IP address.
- Cookies and Similar Technologies: tracking technologies for browsing activity.
2. How We Use Your Information
- Provide, maintain, and improve the Service.
- Run the agent workflows you authorize (e.g. paid-ads optimization, intake and scheduling, follow-up).
- Analyze performance, generate reports, and surface recommendations.
- Process transactions and billing.
- Send technical notices, updates, security alerts, and administrative messages.
- Respond to customer service requests.
- Monitor trends and activities.
- Detect and prevent fraudulent transactions and illegal activities.
3. SMS Communications
Mobile numbers and consent information are not shared with third parties for marketing. Messages are sent only to opted-in users. Reply STOP to unsubscribe.
4. How We Share Your Information
- Service Providers: hosting, analytics, payment processing, email and SMS delivery.
- Third-Party Integrations: ad networks (Meta, Google), CRM, scheduling and EMR tools, and similar systems you connect.
- Legal Requirements: disclosure required by law.
- Business Transfers: during mergers, acquisitions, or asset sales.
- With Your Consent: when you explicitly authorize a specific share.
5. Data Retention
We retain information while your account is active. Deleted or anonymized within 90 days of account cancellation, unless a longer retention period is required by law.
6. Data Security
We implement technical and organizational measures including encryption, access controls, and security assessments. No method guarantees 100% security.
7. Your Rights and Choices
Depending on your jurisdiction, you may:
- Access, correct, or delete personal information
- Object to or restrict processing
- Request data portability
- Withdraw consent
- Opt out of marketing communications
Contact info@alauda.ai to exercise these rights.
8. Cookies
Your browser settings control cookies. Disabling cookies may limit access to some features.
9. Third-Party Links
We are not responsible for the privacy practices of third-party sites or services linked from our Service.
10. Children's Privacy
Our Service is not directed to children under 13. Information from children under 13 will be deleted promptly.
11. Changes to This Privacy Policy
Updates will be posted with a new "Last updated" date. Your continued use of the Service constitutes acceptance.
12. Contact Us
Alauda AI, Inc. Email: info@alauda.ai