Terms of Service
Last updated: February 9, 2026
Welcome to Alauda AI. These Terms of Service ("Terms") govern your use of the Ace AI assistant service and related services (collectively, the "Service") provided by Alauda AI, Inc. ("Alauda," "we," "us," or "our").
By using our Service, you agree to these Terms. If you do not agree, please do not use our Service.
1. Service Description
Program Name: Ace AI Assistant
Ace is an AI-powered assistant service that helps small businesses with phone calls, text messaging, website management, and customer communications. Our services include but are not limited to:
- AI-powered phone answering and call handling
- SMS/text message communications for appointment scheduling, follow-ups, and customer service
- Website creation and management
- Marketing and social media assistance
2. SMS/Text Messaging Terms
By providing your phone number and consenting to receive messages, you agree to the following:
Message Frequency: Message frequency varies based on your interactions with our service and your business needs. You may receive appointment confirmations, follow-up messages, service updates, and responses to your inquiries.
Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
Opt-Out: You can stop receiving SMS messages at any time by replying STOP to any message. You will receive a confirmation message and no further messages will be sent.
Help: For assistance, reply HELP to any message or contact us at info@alauda.ai.
Carriers are not liable for delayed or undelivered messages.
3. User Responsibilities
You agree to:
- Provide accurate and complete information when using our Service
- Use the Service only for lawful purposes
- Not misuse or attempt to gain unauthorized access to the Service
- Comply with all applicable laws and regulations
4. Intellectual Property
The Service and its original content, features, and functionality are owned by Alauda AI, Inc. and are protected by international copyright, trademark, and other intellectual property laws.
5. Payment Terms
Certain features of our Service require payment. By subscribing to a paid plan:
- You agree to pay all applicable fees
- Subscriptions renew automatically unless cancelled
- You can cancel at any time; cancellation takes effect at the end of the current billing period
- Refunds are provided at our discretion
6. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, secure, or error-free.
7. Limitation of Liability
To the fullest extent permitted by law, Alauda AI, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.
8. Indemnification
You agree to indemnify and hold harmless Alauda AI, Inc. and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.
9. Termination
We may terminate or suspend your access to the Service at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
10. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our website. Your continued use of the Service after changes constitutes acceptance of the new Terms.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.
12. Contact Information
For questions about these Terms of Service, please contact us:
Alauda AI, Inc.
Email: info@alauda.ai
SMS Support Summary:
• Reply STOP to opt out of messages
• Reply HELP for assistance
• Contact: info@alauda.ai