Privacy Policy

Last updated: February 16, 2026

Alauda AI, Inc. ("Alauda," "we," "us," or "our") operates the Ace AI assistant service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and business name when you sign up for our services or communicate with us.
• Communication Data: Records of phone calls, text messages (SMS), and other communications made through our Ace service for quality assurance and service improvement.
• Usage Data: Information about how you interact with our services, including call logs, message history, and feature usage.
• Business Information: Details about your business that you provide to help us customize our services for you.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Ace AI assistant services
• Send you service-related communications, including appointment confirmations, follow-ups, and support messages via SMS and phone
• Respond to your inquiries and provide customer support
• Improve and personalize our services
• Comply with legal obligations

SMS/Text Messaging

When you engage with our services, you may receive SMS messages from Ace, our AI assistant. These messages may include:

• Follow-up messages after phone conversations
• Appointment confirmations and reminders
• Service information and demo scheduling links
• Responses to your inquiries

Message frequency varies based on your interactions. Message and data rates may apply. You can opt out at any time by replying STOP to any message.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our services (e.g., telecommunications providers), subject to confidentiality agreements.
• Legal Requirements: When required by law or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

SMS Consent and Contact Data

We will never sell, share, rent, or distribute your phone number, contact information, or SMS/text messaging opt-in consent status to any third party for marketing or promotional purposes. Your consent to receive text messages from Alauda AI / Ace is solely for communications between you and our service. We do not share your opt-in status or contact data with third parties for their own use.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Opt out of SMS messages by replying STOP

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Alauda AI, Inc.
Email: info@alauda.ai

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.